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For more information about orders and ordering please visit our FAQ's page.

I know the title I'm looking for. How do I find it?

If you know the title of the product you are searching for, just enter it in the search box on the upper left hand side of your screen. This search box is a general search—matching title, author, keywords, product description and other data. For example, if you'd like to find College Writing, type college writing in the search box and click on Go or hit your Enter key. Results for your search will appear on the screen.

As this is a general search, you'll note that several products are returned in your results. To help you distinguish between these products, we've included the product type in parentheses after the subtitle (e.g. (Paperback)).

When you find the title in which you are interested, click on the title to be brought to a page describing the item. If you are interested in purchasing the item, click on the Order button to place the item in your shopping cart. You can remove any items from your shopping cart that you decide not to buy before you checkout.

For a list of frequently asked questions please visit our FAQ's page.

For book orders, we accept VISA, MasterCard, and American Express. All book orders must be prepaid. Heinemann Workshops may be paid for by purchase order, as well.

For a list of frequently asked questions please visit our FAQ's page.

Your book, video, and multimedia order can be shipped via Ground, Priority Mail, Second-Day Air, and Overnight service. Please allow 3 business days for second-day delivery and 2 business days for overnight delivery of in stock merchandise. Backorders will ship as the item becomes available. Ground orders for in stock merchandise generally ship within a business day of the order date.

Before completing your order you can calculate the shipping and tax rates. Refer to the shipping and tax section at the bottom of your shopping cart page.

If you wish to change your shipping method you may do so before completing your online order. Either click on the the shopping cart at the top right of the page to go through the checkout process again using a different shipping method, or use your back button on your web browser to return to the shipping screen, change your shipping method, then click continue at the bottom of the screen to continue checking out.

For a list of frequently asked questions please visit our FAQ's page.

We currently collect sales tax for orders shipping to Illinois, Colorado, Connecticut, Pennsylvania, South Dakota, Maryland, New Jersey, Missouri, and Massachusetts. Illinois, Maryland, New Jersey, Massachusetts, and Missouri residents will be charged the appropriate sales tax on the subtotal. South Dakota, Colorado, Connecticut and Pennsylvania residents will be charged sales tax on the subtotal plus shipping charges.

Please give a street address when ordering. Our ground service will not deliver to a P.O. Box. If you are shipping outside of the contiguous U.S. states or to a P.O. Box, please select Priority Mail. Books should be received within 8-10 business days from the receipt of your order. Though we do our best to estimate these charges for backordered items, they are subject to change—especially on those items not yet published.

For a list of frequently asked questions please visit our FAQ's page.

Returns must be accompanied by invoice and will be accepted only within the first twelve months of purchase. All returned products must be in print, unused, and in saleable condition. Please send your prepaid returns to:

Greenwood Heinemann Distribution Center
c/o Harcourt Education
465 South Lincoln Drive
Troy, MO 63379

Video purchases are nonreturnable. CD-ROM products must be unopened to be accepted for return. Claims regarding shortages, or damaged or defective materials must be made within 14 days of receipt. Non receipt of an order must be reported within 120 days of the invoice date. For more information, contact Customer Service 800-225-5800.

Accepted returns will be credited to your account. Requests for refunds must be made in writing and will be granted only if no account balance is due.

For a list of frequently asked questions please visit our FAQ's page.

If you'd like to cancel an online order you've recently placed, you may contact our customer service department at 800-225-5800 between the hours of 8:30am and 5:00pm ET. As online orders are often shipped the day they are placed, we may be unable to cancel your order. Your customer service representative will be able to advise you of any available options.

For a list of frequently asked questions please visit our FAQ's page.